KrishnaGallery1 Return and Refund Policy

Effective Date: October 2024

At KrishnaGallery1, we take pride in offering premium quality home décor products, with a specialization in God Figurine Idols. Having successfully completed over ₹1 crore in sales, we are committed to ensuring your satisfaction. If for any reason you’re not fully satisfied with your purchase, we’re here to help!

Returns

  • Items can be returned within 5 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition that you received them.
  • Returns are not applicable to discounted or clearance items.
  • Custom-made or personalized products cannot be returned or refunded.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable, and the return shipping fees will be deducted from your refund if applicable.

Exchanges

  • If your item is defective or damaged, we offer exchanges. You can return the product for the same item or one of equal value.

Process to Initiate a Return/Exchange

  1. Contact us via email at  sharma.pardeep1995@gmail.com with your order number and reason for return.
  2. We will send you a prepaid shipping label to facilitate the return.
  3. Pack the item securely and send it back using the provided label.

Additional Information

  • Returns are only accepted for items purchased directly from KrishnaGallery1’s official website.
  • If an item is damaged during return shipping, we may deduct a fee from your refund.

If you have any further questions, feel free to reach out to us at sharma.pardeep1995@gmail.com.